It’s been a few years since the first chatbots emerged. Many of them were button-based and guided users through predefined flows. Although many companies are still using this kind of basic chatbots, many others have turned to more advanced artificial intelligence and natural language processing technologies. These go beyond basic interactions enabled by button-based systems: they are able to understand a user’s intent by analyzing requests in natural language made by the user in the chatbox. That’s the bare minimum, don’t you think?