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Chatbots in Telecom: Top 5 Reasons Why Telecom Companies Must Invest in Chatbots
In the last few years, the telecommunications industry has taken a significant hit in spending. 2020 saw spending drop to $1.3 trillion. Fortunately, however, we can see a healthy recovery on the way. By 2023, we are expected to see growth rocket to nearly $1.5 trillion. But how exactly is the telecom industry adapting to the challenges of today’s market?