CHAT
Scalable and accurate Conversational AI
+95%
Response accuracy
+90%
Self-service rate
+60%
Service cost reduction
Delight your customers with human-like interactions
Our Neuro-Symbolic AI technology understands the intent behind customer queries to deliver accurate, personalized responses.
A long-term AI partner you can trust
Megan McCluskey
A future-proof chat experience
- AccuracyInbenta’s bespoke technology has been trained over two decades and billions of interactions for exceptional accuracy (+95%) from day one.
- VoiceEngages in fluent, human-like customer interactions by phone for end users who want a spoken conversational experience.
- Live translationAutomatically responds in the end user’s language, providing each customer with a personalized, localized experience.
- OmnichannelConnects with dozens of communication platforms, like Facebook, WhatsApp and Instagram, to engage customers wherever they are.
Visual dialog builder
Transparency & analytics
Seamless interoperability and escalation to live agents
Chat connects across the entire Inbenta platform, pulling in
pre-built dialogs, knowledge content, videos and digital demos. Regardless of how your virtual agents engage customers,
Chat will automatically escalate to live agents for a smooth customer experience.
Cutting-edge technology and integration
Exceptional NLP & AI understanding
Inbenta’s semantic lexicon technology combines universal-language and industry-specific lexicons that allow our solution
to comprehend human conversation natively
and respond with near-perfect accuracy
out-of-the-box.
Human-like voice conversations
Inbenta Chat with Voice brings virtual agents to life, communicating with customers through speech to deliver answers from your knowledge base.
AppHub: Unify data and interactions
AppHub is your one-stop shop for plugins
for the Inbenta platform, adding features
like voice, video, co-browsing, automatic translation, and much more.
Other products in our platform
Search 
A predictive, intent-based search experience that drives self-service and customer satisfaction.
Knowledge
An AI-enabled knowledge base that saves you time and serves your customers the information they need.
Learn
Product videos and click-through tutorials that guide your customers to answer questions autonomously.
Assist
Equips human agents with the power of multi-touch digital workflows, real-time escalation, voice, video, and more.