Learn

Interactive content that empowers users to self-serve

Accelerate digital adoption by enabling users to learn at their own pace with easy-to-understand product walkthroughs.

+80%

FCR rate

+50%

Handling time reduction

+65%

Call volume reduction

Adoption: The last mile of innovation

The better you educate users about your product’s capabilities, the faster they will adopt it. Inbenta’s Learn solution lets users learn-by-doing, at their own pace, walking them through an exact simulation of your user interface in a step-by-step interactive guide with helpful tips and information. Leading companies and financial institutions have used the tool to increase the effectiveness and adoption of all their digital assets with both their employees and customers.

A long-term AI partner you can trust

When we launched Discover Mobile, I received more positive feedback from my colleagues than I ever have in 10 years of launching programs.

David Palmer

Head of Mobile & Digital Banking at Nationwide

Employees are not only taking the Inbenta-built Learn courses, they’re re-taking the courses — and they’re having a great time doing it.

Brandon Horbowicz

Vice President & Senior Sales Strategy Manager, Retail Enablement at M&T

It was an easy implementation, and Inbenta really knew what they were doing. We felt that from the first sale demonstration all the way through to the implementation.

Tommy Sanderson

Manager of Digital Adoption at Hancock Whitney

A future-proof learning experience

Enhance help content for customers
Step-by-step product walkthroughs that are proven to increase engagement and drive adoption.
Boost sales & marketing engagement
Invigorate your strategy with a new interactive content type, proven to drive results across web, social, email and more.
Equip contact center agents
Increase your human agents’ knowledge and confidence, allowing them to resolve queries quickly and accurately.
Seamless integration
Integrates with Chat, Search, Knowledge, and Assist for a unified experience across the Inbenta platform.

Enhance help content for customers

Step-by-step product walkthroughs that are proven to increase engagement and drive adoption.

Boost sales & marketing engagement

Invigorate your strategy with a new interactive content type, proven to drive results across web, social, email and more.

Equip contact center agents

Increase your human agents’ knowledge and confidence, allowing them to resolve queries quickly and accurately.

Seamless integration

Integrates with Chat, Search, Knowledge, and Assist for a unified experience across the Inbenta platform.

Improve customer experience while reducing ticket volume

Defer tickets and reduce call times by equipping your users and agents with interactive content that allows them to self-serve and accelerate their pace of digital adoption.

Create an empowered digital workforce

Promote digital advocacy and ensure all your employees can learn and understand your products and services by engaging them in an intuitive, agile, and interactive way.

Proven to drive digital engagement

Leverage content throughout your help channels — including your website, email marketing, SEO, and chatbots — to increase new enrollments, enhance product engagement, and encourage adoption of new features.

Cutting-edge technology and integration

Enhance agent performance

Improve agent response times and effectiveness with strong NLP search and innovative AI-based features.

Increase customer advocacy

Enhance support center productivity, operational efficiency and overall business performance to foster strong customer advocacy and improved customer satisfaction.

AppHub: Unify data and interactions

AppHub is your one-stop shop for plugins for the Inbenta platform, adding features like voice, video, co-browsing, automatic translation, and much more.

Nationwide Building Society

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