CHAT

Scalable and accurate Conversational AI

Create virtual agents and conversational workflows
with a business live chat that delivers highly accurate interactions and elevate your customer experience.

+95%

Response accuracy

+90%

Self-service rate

+60%

Service cost reduction

Delight your customers with human-like interactions

Our Neuro-Symbolic AI technology understands the intent behind customer queries to deliver accurate, personalized responses.

A long-term AI partner you can trust

Inbenta has proven to be the missing piece, delivering a truly unique omnichannel customer experience.

Megan McCluskey

SPM of Customer Experience Marketing at Schlage

Adding Inbenta Chat has been amazing. We’ve clearly seen how it has significantly improved our customer service.

David Harrison

Contact Center Analyst at Alterra Mountain

We’ve had around 1.5 million customers per month contacting us on the WhatsApp chatbot we developed with Inbenta.

Renato Suplicy

Head of Digital Strategies and Services at Neoenergia

A future-proof chat experience

Accuracy
Inbenta’s bespoke technology has been trained over two decades and billions of interactions for exceptional accuracy (+95%) from day one.
Voice
Engages in fluent, human-like customer interactions by phone for end users who want a spoken conversational experience.
Live translation
Automatically responds in the end user’s language, providing each customer with a personalized, localized experience.
Omnichannel
Connects with dozens of communication platforms, like Facebook, WhatsApp and Instagram, to engage customers wherever they are.

Accuracy

Inbenta’s bespoke technology has been trained over two decades and billions of interactions for exceptional accuracy (+95%) from day one.

Voice

Engages in fluent, human-like customer interactions by phone for end users who want a spoken conversational experience.

Live translation

Automatically responds in the end user’s language, providing each customer with a personalized, localized experience.

Omnichannel

Connects with dozens of communication platforms, like Facebook, WhatsApp and Instagram, to engage customers wherever they are.

Visual dialog builder

Easily create conversational workflows for your use case and industry. Every Inbenta chatbot is customized with linguistic tuning specific to your industry and unique company language.

Transparency & analytics

Every answer is recorded for transparency and can be adjusted to deliver accurate responses and an exceptional customer experience. Chat provides detailed analytics, such as how many users have self-served and how their issues were resolved.

Seamless interoperability and escalation to live agents

Chat connects across the entire Inbenta platform, pulling in
pre-built dialogs, knowledge content, videos and digital demos. Regardless of how your virtual agents engage customers,
Chat will automatically escalate to live agents for a smooth customer experience.

Cutting-edge technology and integration

Exceptional NLP & AI understanding

Inbenta’s semantic lexicon technology combines universal-language and industry-specific lexicons that allow our solution
to comprehend human conversation natively
and respond with near-perfect accuracy
out-of-the-box.

Our client-specific lexicon gives your enterprise live chat the flexibility to easily adapt your virtual agents to your industry and use case.

Human-like voice conversations

Inbenta Chat with Voice brings virtual agents to life, communicating with customers through speech to deliver answers from your knowledge base.

Virtual agents powered by Inbenta’s voice technology automatically respond in the customer’s native language, translating answers from any source with unparalleled accuracy from day one.

AppHub: Unify data and interactions

AppHub is your one-stop shop for plugins
for the Inbenta platform, adding features
like voice, video, co-browsing, automatic translation, and much more.

Our omnichannel virtual agents work with popular service platforms like Salesforce, Zendesk, and Shopify, and connect to any social media platform, like Facebook, Instagram, and X (Twitter).