Assist
Improve resolution rates and elevate the customer experience
+80%
FCR rate
+50%
Handling time reduction
+65%
Call volume reduction
A unified solution to improve productivity and the quality of human agent interactions
Assist integrates seamlessly with each solution in our platform — Chat, Search, Knowledge, and Learn — so agents can serve customers with a cohesive, cross-channel experience from one centralized hub.
A long-term AI partner you can trust
Inbenta has proven to be the missing piece, delivering a truly unique omnichannel customer experience.
Megan McCluskey
SPM of Customer Experience Marketing at Schlage
A future-proof agent experience
- Live chatTalk with your customers from a centralized hub, whether through website chat, social media chat, by phone, or by video.
- Seamless escalationAssist seamlessly escalates chat and call conversations from virtual agents to live agents through AI automation.
- Omnichannel ticketingCreate and centralize tickets from any channel, such as X (Twitter), Facebook, WhatsApp, and others.
- Share resourcesShare resources from any channel, including video, digital walkthroughs, knowledge base articles, and more.
Effortlessly blend virtual and live agents
Assist merges traditional customer service channels like phone support and real-time chat with our AI-powered virtual agents. This lets you offer 24/7 support, even when your agents are sleeping.
Data-driven insights
Use dashboards to continuously improve how you interact with customers. Gain detailed, intuitive, and actionable insights to improve your customer experience and make the right decisions to scale your operations.
Seamless escalation & interoperability
Assist works with your customer service and CRM platforms, like Zendesk and Salesforce, to correlate customer engagements
and pass data between your support tools. Regardless of your engagement strategy, Assist ensures a seamless customer experience.
Cutting-edge technology and integration
Enhanced agent performance
Increase customer advocacy
Enhance support center productivity, operational efficiency, and overall business performance to improve customer advocacy and satisfaction.
AppHub: Unify data and interactions
Other products in our platform
Chat 
Automated conversations with human-like touch and superhuman accuracy.
Search
A predictive, intent-based search experience that drives self-service and customer satisfaction.
Learn
Product videos and click-through tutorials that guide your customers to answer questions autonomously.
Knowledge
An AI-enabled knowledge base that saves you time and serves your customers the information they need.