DALLAS, TX — October 16, 2024 — Inbenta is proud to announce a fresh overhaul of our industry-leading Conversational AI platform, featuring new branding and revamped product names that better reflect our mission: to pioneer the future of customer experience for both our clients and their customers.
We are excited to introduce a more refined, representative, and easily recognizable look for our suite of AI-powered products:
Chat: Human Touch with Superhuman Accuracy
Previously known as Chatbot, Inbenta’s Chat solution combines the familiarity of human conversation with the accuracy of AI. The new logo represents the product’s ability to automate chat interactions effectively, blending the human element with superhuman precision.
Knowledge: Breaking Down Information Silos
The newly named Knowledge product, formerly Knowledge Management, features a logo inspired by clusters of accessible knowledge bases. This change emphasizes its power to organize data efficiently and make information readily accessible, breaking down information silos for customers and employees alike.
Search: Enhanced Search for Predictive, Intent-Based Results
Inbenta’s AI-powered search engine, simply called Search, is represented by a logo depicting a precise search result. It symbolizes the tool’s predictive, intent-based search experience, delivering accurate results quickly and efficiently.
Learn: Guided Walkthroughs for Digital Product Adoption
The product formerly known as Digital Instructor is now called Learn, represented by a logo symbolizing a guided path. This rebranding focuses on the tool’s interactive digital demo capabilities, which help users navigate and understand digital products and features more swiftly for improved adoption rates.
Assist: Empowering Omnichannel Customer Support
Rebranded from Benti to Assist, this product delivers comprehensive omnichannel support. The new Assist logo captures how the ticketing and live chat solution equips human support agents with the power of multi-touch digital workflows, real-time escalation, and communication tools like voice and video.
These updates to Inbenta’s suite of AI solutions highlight our focus on clarity, efficiency, and innovation. Our rebranded Chat, Knowledge, Search, Assist, and Learn products are all designed to meet the evolving needs of our customers, delivering seamless, human-like interactions with unmatched accuracy.
Explore our redesigned product suite at inbenta.com.
About Inbenta
Inbenta is a pioneering AI-driven customer service solutions provider. Our suite of products, including Assist, leverages Natural Language Processing (NLP) and Machine Learning to deliver exceptional support and engagement.