DALLAS, TX – November 26, 2024 – Inbenta, a global leader in AI-powered customer experience and employee engagement solutions, is proud to announce a strategic partnership with ebankIT, a leading omnichannel digital banking platform provider. This collaboration aims to revolutionize the way financial institutions interact with their customers by offering Inbenta’s advanced AI technologies through ebankIT’s platform. 

ebankIT provides a comprehensive omnichannel banking solution that encompasses web and mobile banking, onboarding, personal finance management, and front and back office tools, among other things. This solution empowers financial institutions to meet the evolving needs of their account holders. Through this partnership, ebankIT integrates Inbenta’s industry-leading AI tools into its digital banking suite, enabling financial institutions’ employees and customers to operate more efficiently and enhance the digital user experiences. 

“We are thrilled to welcome ebankIT to our expanding network of strategic partnerships,” says Jonathan Piles, Head of Partnerships at Inbenta. “By enhancing ebankIT’s platform with our AI and digital transformation technologies, we’re creating a powerful ecosystem that will redefine digital banking.” 

Inbenta’s AI-powered suite offers highly accurate, human-like chatbots and predictive, intent-based searches to enhance self-service and customer satisfaction. Its AI-driven knowledge base efficiently delivers vital information, while its Assist tools empower agents with digital workflows, real-time escalation, and voice and video options. Additionally, Inbenta provides an interactive digital-learning portal to boost digital adoption and reduce support costs for employees and customers.  

“We are excited to partner with Inbenta to integrate these powerful AI-driven solutions into our platform,” said Paul Provenzano, VP Market Development at ebankIT. “Inbenta’s technology aligns perfectly with our vision to create a seamless, intuitive digital banking journey, allowing us to deliver more efficient and personalized experiences to our clients and their end-users.” 

About Inbenta  

Inbenta is a leading provider of AI and digital transformation solutions that let businesses seamlessly engage with their customers and their workforce. With advanced AI technologies, including Generative AI, Inbenta delivers real-time, interactive responses that enhance the user experience. Backed by decades of expertise in artificial intelligence and a diverse portfolio of over 1,000 global customers, Inbenta continues to redefine the way businesses connect and communicate with their employees and their customers.  

About ebankIT 

ebankIT is a fintech company that enables banks and credit unions to deliver the same humanized, personalized, and accessible digital experience for retail and business customers on mobile, web, and voice banking, as well as whatever future channels may come next. Enhanced with flexible and robust full omnichannel capabilities, ebankIT Digital Banking Platform offers a fast and seamless digital banking transformation. With extensive customization capacity and a continuous focus on human interactions, ebankIT future-proves the digital strategy of banks and credit unions, empowering them with a truly customer-first approach.  

For more information visit www.ebankit.com  

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