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COMPANY

About Us

Conversational AI platform that spans customers and industries across the globe

1,000 clients globally

95% accuracy rate

35 languages

Accuracy. Safety. Customer Experience.

Founded in 2005, Inbenta has been at the forefront of helping companies optimize customer experience using Conversational AI. Inbenta’s Conversational AI platform improves customer experience by resolving user questions and tasks automatically in a way that feels personal. Using a proprietary set of Conversational AI tools, Inbenta’s solutions excel at understanding language and the true intent and meaning behind user queries and responding accurately. Inbenta’s Conversational AI platform prioritizes safety and compliance as a key measure of its success. Inbenta’s product offering includes Chat, Search, Knowledge, Assist and Learn, tools that are used by over 1,000 companies globally in more than 90 languages.

INBENTA MILESTONES

2005

Inbenta founded in Barcelona, Spain with focus on Natural Language Processing

2007

Inbenta launches Semantic Search Engine

2010

Inbenta expands offering to include linguistic analysis tools and semantic match algorithms

2012

Inbenta develops Chatbot

2015

Inbenta develops Knowledge

2017

Inbenta reaches milestone of +1B customer queries per month

2018

Inbenta incorporates voice-enabled solution

2019

Inbenta integrates popular messaging platforms (including Facebook Messenger and WhatsApp)

2023

Inbenta raises $40M in funding, acquired by Tritium Partners

2023

Inbenta brings on new CEO and leadership team

BEYOND

Inbenta will expand its platform, developing solutions that leverage voice capabilities, Generative AI, digital demos and more

“The next generation of AI is here. Enterprises in industries across the globe are looking to AI to optimize and augment their operations. Inbenta’s Conversational AI platform is purpose-built to intelligently automate customer service, marketing and sales, and internal operations.”

Melissa Solis

CEO

OUR MISSION

Reimagine the future of Customer Experience through AI

EMPLOYEE COMMITMENTS

Innovation

We are a company at the cutting-edge of improving customer experience through AI. Innovation does not end with providing the most advanced technology, it includes giving employees the chance to grow and develop new and exciting ideas. We have created an environment that encourages people to push the boundaries and innovate.

Integrity

While we excel in the field of artificial intelligence, we also value creating an open and honest atmosphere within the company. Transparent leadership is the key to fostering a culture of trust between leaders and their employees. Inbenta has adopted a zero-tolerance policy on corruption in all its forms and undertakes to comply with the anti-corruption laws applicable to it, in all circumstances.

Teamwork

At Inbenta, we work in close-knit teams on various projects throughout the organization. As a global company, we all enjoy what we do in part because of an environment dedicated to building team culture. We pride ourselves on providing the best possible service to our customers, not simply through building the best AI solutions out there, but through ensuring we respect and trust the people we work with.

Nationwide Building Society

OPPLUS

Neoenergia

Inbenta Launches Rebranded AI Platform

Inbenta names seasoned SaaS executive Jeff Cate as CFO to help guide aggressive expansion plans in North America

Inbenta Wins for Best Customer Engagement Programme at PAY360 Awards

What is a Lexicon and why is it important in AI?

Unlocking the power of fine-tuning in Large Language Models

AI isn’t scary when you know these 3 important truths

Mastering Customer Service Spikes with AI

Building Policyholder Loyalty with AI

3 Steps to Improving Search Results on Your Website

About Us

Conversational AI platform that spans customers and industries across the globe

2005

2007

2010

2012

2015

2017

2018

2019

2023

2023

BEYOND

Reimagine the future of Customer Experience through AI

Automate customer interactions

Reduce the cost and effort associated with human intervention

Create an always-on channel for Sales, Marketing, and HR

EMPLOYEE COMMITMENTS

Innovation

Integrity

Teamwork