Unlock the future of customer support
Customers are frustrated by long support calls and agents who struggle to resolve their issues quickly and easily. Inbenta’s AI technology deflects +90% of customer inquiries with human-like touch and reduces support costs by 60% or more.
Inbenta’s groundbreaking Neuro-Symbolic AI
Natural Language Processing (NLP)
Analyzes user input to engage in conversation, understand context, and provide fluent, human-like responses.
Symbolic Reasoning
Combines machine learning and symbolic reasoning to break down words into symbols that are automatically analyzed to understand context and intent.
Generative AI (GenAI)
Enables powerful, flexible AI agents with secure guardrail technology that ensures communication is appropriate, compliant, and safe for the end user.
Lexicons
Featuring specialized dictionaries with millions of word relationships that help our Conversational AI understand the nuance of human dialogue.
Get faster results and lift your bottom line
Businesses are turning to AI for a competitive edge. However, not every solution is the same. Inbenta’s powerful technology stands out for its level of maturity. It delivers exceptional accuracy, with zero training requirements, and integrates with popular existing tools straight out of the box for rapid results and greater value.
Unrivaled semantic understanding
Inbenta’s Semantic Lexicon technology combines universal, industry-specific, and client-specific language. This allows it to comprehend human conversation natively and respond with near-perfect accuracy out of the box. Our client-specific lexicon is adapted from your company’s data to understand your unique use case and create an authentic, on-brand conversational experience.
Inbenta’s Blended AI
We blend advanced Conversational AI technology with Generative AI to supercharge how you serve customers. With our Blended AI solution, your virtual agent continuously learns from each interaction, achieving over 99% accuracy.
Inbenta’s AI vs. other Conversational AI platforms
Other AI Platforms
Lack of visibility
Closed AI technology like a black box with no visibility into how answers are generated.
Requires large data sets
No training, which requires experts on staff, heightens complexity and increases cost.
Rigid
Hard to modify and even harder to analyze results.
Inbenta’s AI Platform
Transparent
Transparent AI technology that gives visibility like a glass box to understand how answers are generated.
Trained
Pre-trained over billions of interactions to simplify deployment and maximize accuracy.
Flexible
Adaptable to any workflow and shows logic behind results.
Deliver multi-dimensional customer experiences with one unified platform
Inbenta combines unique technologies like NLP, Symbolic Reasoning, Generative AI, and our Lexicon-based semantic libraries into a single platform to deliver a powerful Conversational AI experience that is second to none. Give your virtual agents super-human accuracy and your customers an experience that’s human-like — or better.
Inbenta AppHub & Integrations
AppHub is your one-stop shop for plugins that turbocharge the Inbenta platform. Add features like voice, video, co-browsing, automatic translation, and more. Turn your chatbot into an omnichannel powerhouse by integrating with popular service platforms like Salesforce, Zendesk, and Shopify. Or connect your chatbot to any social media platform like Facebook, Instagram, or X (Twitter) for always-on social engagement.