DALLAS, TX – September 23, 2024 – Inbenta, a global leader in artificial intelligence and customer engagement technology, proudly announces the launch of a new Agent Chat for its Benti live agent support tool. It’s part of a series of enhancements that reimagine the Benti experience to make it an even more powerful resource for customer support.
The rebuilt Benti support tool will be implemented in four phases, beginning with Agent Chat. This first phase aims to deliver an upgraded chat experience for live agents, making it more intuitive and user-friendly. Future upgrades will include a newly redesigned inbox and settings management experience, enhanced dashboards and reporting, and more.
“We are dedicated to making Benti the top choice for live agent support,” said Kairi Vaikla, Director of Product Management at Inbenta. “As we roll out our phased upgrades, our product will get even better at empowering agents to handle communications quickly and efficiently.”
Key enhancements in the new Agent Chat experience include:
- Enhanced Agent Interface: Upgrades include a more user-friendly design that retains powerful features like NLP search abilities, live chat management, and direct chat-to-ticket functions.
- Easy Navigation and Onboarding: Enhances the overall navigation of the platform, allowing agents to onboard more quickly and easily.
- Streamlined Workflows: Improve efficiency and customer satisfaction by resolving usability issues.
- Seamless Video and Voice Communications: Agents can now initiate video or voice calls effortlessly, providing a personalized touch and resolving customer issues more effectively. Available via AppHub plugin.
“With the launch of Phase 1 of the new Benti Experience, we are setting new standards in customer engagement and support,” Vaikla adds. “These upgrades not only empower agents but also enrich the overall customer interaction, aligning with today’s expectations of swift and effective customer service.”
About Inbenta
Inbenta is a leading provider of Conversational AI solutions that let businesses seamlessly engage with their customers. With advanced AI technologies, including Generative AI, Inbenta delivers real-time, interactive responses to customer inquiries, enhancing the user experience and driving customer satisfaction. Backed by decades of experience and expertise in artificial intelligence, Inbenta continues to redefine the way businesses connect and communicate with their customers.