DALLAS, TX – October 21, 2024 – Inbenta, a leader in AI-powered customer service solutions, is proud to announce its new Workday Silver Level Innovation Partnership. Workday, Inc. (NASDAQ: WDAY), a premier provider of enterprise cloud applications for finance and human resources, has recognized Inbenta for its innovative AI-powered platform. This partnership integrates Inbenta’s industry-leading technology with Workday’s comprehensive solutions to transform the customer experience and frontline worker engagement.
“Through our partnership with Workday, we are positioned to significantly reduce client complexity across multiple systems, offering streamlined solutions that elevate both customer and employee experiences,” says Jonathan Piles, Head of Strategic Partners at Inbenta.
Inbenta’s industry-leading Conversational AI platform offers the following solutions:
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- Chat: Delivers automated yet human-like conversations with unparalleled accuracy.
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- Search: Provides predictive, intent-based search that fosters self-service and enhances customer satisfaction.
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- Knowledge: Features an AI-driven knowledge base that efficiently delivers vital information to users.
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- Assist: Empowers human agents with comprehensive digital workflows, real-time escalation, options for voice and video communication, and more.
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- Learn: Includes product videos and interactive tutorials that help users find solutions independently.
“Our partnership with Workday is about redefining customer and employee engagement,” Piles adds. “Our AI solutions are designed not just to meet but anticipate the needs of both customers and the workforce, fostering a more intuitive, responsive, and rewarding interaction.”
About Inbenta
Inbenta is a leading provider of Conversational AI solutions that let businesses seamlessly engage with their customers and their workforce. With advanced AI technologies, including Generative AI, Inbenta delivers real-time, interactive responses that enhance the user experience. Backed by decades of expertise in artificial intelligence, Inbenta continues to redefine the way businesses connect and communicate with their employees and their customers.
For further details or to schedule a demonstration of our AI-powered solutions, book a demo with us today.