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competitive advantage

Explainable Conversational AI purpose-built to optimize customer experience and boost sales

Trained over a decade across industries and use cases, Inbenta's proprietary AI is highly accurate and safe to use, allowing companies to confidently improve customer experience at scale.

Intelligent automation spanning customer service, marketing, sales and internal functions

Automate responses with 95% accuracy
Automate sales and boost revenue
Improve customer experience
Improve self-service ratio
Reduce burden on front-line staff
Higher NPS

Legacy bots and agent intervention that doesn't provide self-service tools or intelligence

High call & email volumes
Unacceptable wait times
Low self-service activity
Lots of agent intervention
Effort spent on repetitive tasks
Underleveraged FAQ Pages

Access Inbenta's proprietary AI

Inbenta uses Natural Language Processing, Neuro-Symbolic AI and Lexicons to understand the real meaning behind queries, to sort information, and to achieve a 95% correct answer rate that improves with each interaction.

An AI platform that goes beyond the chatbot

Inbenta applies its proprietary AI across its solutions — including Chat, Search, Knowledge, Assist, and Learn — to enhance the customer experience.

Interoperable and highly configurable

Inbenta’s solutions come ready-to-use, are highly-configurable to different industries and uses cases, interoperable across multiple platforms and integrations, and available in 35 languages.

Chat

Utilize a chatbot that can autonomously engage in complex customer conversations, answer questions and complete tasks.

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Search

Incorporate a user-friendly search functionality that makes it easy for customers to find your content.

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Knowledge

Organize your company’s content, making it fast and simple to find, with a knowledge management tool.

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Assist

Optimize customer engagement across multiple platforms with a centralized case management and ticketing system.

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Learn

Provide 24/7, instant self-serve customer support with step-by-step product tutorials.

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Nationwide Building Society

OPPLUS

Neoenergia

Inbenta Launches Rebranded AI Platform

Inbenta names seasoned SaaS executive Jeff Cate as CFO to help guide aggressive expansion plans in North America

Inbenta Wins for Best Customer Engagement Programme at PAY360 Awards

What is a Lexicon and why is it important in AI?

Unlocking the power of fine-tuning in Large Language Models

AI isn’t scary when you know these 3 important truths

Mastering Customer Service Spikes with AI

Building Policyholder Loyalty with AI

3 Steps to Improving Search Results on Your Website

Explainable Conversational AI purpose-built to optimize customer experience and boost sales

Access Inbenta's proprietary AI

An AI platform that goes beyond the chatbot

Interoperable and highly configurable

Chat

Search

Knowledge

Assist

Learn