The conversational platform
that delivers real results
Now we’re getting somewhere
Inbenta delivers industry-leading self-service rates of over 90%.
Our artificial intelligence and natural language processing increases customer happiness and your company’s bottom line.
Your search is over.
Your brand means a lot to customers
Make sure your AI understands that
Meet your 24/7 customer agent, available even if your support staff aren’t. Through the magic of NLP plus Machine Learning, our chatbots evolve with every human interaction by understanding the context behind each word used across 25+ languages.
Discover powerful search technology that reads between the lines to understand beyond what your customer types to what they actually mean, all while intelligently delivering the right results, the first time.
The Benefits of Inbenta
Discover AI that gets personal because it understands your customer’s personality, tone and emotion, then interacts in ways that are engaging, helpful and quite human.
Everything works like a charm with your existing search, CRM, knowledge bases and documentation, plus Endeca, Facebook Messenger, Salesforce Desk and Service Cloud, Skype and Zendesk.
Our powerful algorithms teach your AI to gain insights from every customer interaction and conversation, so it can continually optimize the user experience.
Inbenta NLP ensures the lines of communication between your customers and technology stays crystal clear, with 25 native, fully-supported languages and counting.
Inbenta NLP quickly and easily gets what your customers mean — making repeated questions a thing of the past.
Many more shoppers who enter a query, even if it’s slang, misspelled, etc., will leave happy, which means higher conversion and add-to-cart ratios.
Why customers love Inbenta
We have reduced our incoming support emails to almost a third of what it was.
Knowledge Base Developer, Trane Residential
…significantly reduced incoming phone calls to our call center.
Operation and IT Director, Multiplus SA