Enterprise-grade AI solutions that adapt to how you do business
Unify knowledge and accurately distribute information to customers and employees in an experiential way.
Extract business insights to cut costs, elevate satisfaction, and unlock growth opportunities.
Unify. Simplify. Satisfy.
Inefficient support systems lead to bloated ops and inflated costs. Unify knowledge across sources, simplify workflows with intelligent automation, and satisfy users with personalized experiences.
Problem
Fragmented knowledge silos
Information scattered across systems leads to inefficiencies and poor decision-making.
Bloated operational costs
High support costs and manual workflows drain resources, impacting profitability.
Inconsistent user experiences
Disconnected tools create friction, reducing satisfaction and productivity.
Solution
Unified knowledge management
Centralize and streamline information for faster, data-driven decisions across the organization.
Intelligent workflow automation
Optimize costs with scalable AI-powered workflows that streamline complex operational processes.
Seamless omnichannel experiences
Give users consistent, personalized interactions, no matter where or how they engage.
Inbenta’s impact
A proven track record driving business value through AI
Developed and refined over 15+ years, our solutions have been helping clients succeed longer than most AI companies have existed.
Inbenta substantially improved self-service rates but also customer satisfaction, ultimately resulting in more seamless and cost-effective service.
Leading LATAM airline deflect
+10M customer queries annually
90% of customers who use our Inbenta-powered services say it’s a very good or excellent service, and we are obviously very happy with that result
Inbenta's Learn platform has become a cornerstone of M&T Bank's strategy to enhance both digital fluency and customer service.
We are really glad to have Inbenta on our side – they understood we wanted to go through a digital transformation but in a human way.
Inbenta allows us to do a complete analysis of users' questions to optimize workflows, anticipate FAQs, and display the most relevant answers based on their browsing behavior.
INBENTA PLATFORM
Deliver engaging, omnichannel experiences with one unified platform
Empower users with AI-driven self-service solutions across channels and content media — including voice, video, translation, and live agent escalation.
- ChatAutomated conversations with human-like touch and superhuman accuracy.
- SearchA predictive, intent-based search experience that drives self-service and customer satisfaction.
- KnowledgeAn AI-enabled knowledge base that saves you time and serves your customers the information they need.
- LearnProduct videos and click-through tutorials that guide your customers to answer questions autonomously.
- AssistEquips human agents with the power of multi-touch digital workflows, real-time escalation, voice, video and more.
THE PRODUCT
Advanced capabilities that make Inbenta a complete enterprise platform solution
Voice
Engage in human-like phone interactions for users seeking a spoken conversational experience.
Analytics & Insights
Extract insights to cut costs, boost satisfaction, and unlock growth opportunities.
Live translation
Converse in the user’s language, delivering a personalized and localized experience.
Workflow automation
Streamline processes, reduce tasks, and boost efficiency across operations.
Composite AI
Combine Conversational AI’s structure with GenAI’s creativity for dynamic, precise interactions.
Omnichannel UX
Ensure seamless interactions across touchpoints, meeting users where they are.
USE CASES
Deploy flexible solutions adapted to your needs, ranging from plug-n-play to highly customized
- Customer Experience
- Employee Services
- Marketing & Sales
- Digital Transformation
Increase customer satisfaction
As consumer preferences and buying behaviors rapidly adapt, empower your customers to control their experience by serving
them the answers they need through whatever method they prefer.
- Chat, voice, video & more
- 100+ native languages & live translations
- Accessibility friendly
- Integrations with your tool stack
Increase employee productivity
- HR & onboarding systems
- IT & Helpdesk support
- Improve employee satisfaction
- Reduce complexity in procurement
Capture more revenue
- Reduce waiting times
- Engage customers fast & with accuracy
- Providing self-service features
- Recommend products and services using enhanced logic
Boost your bottom line with AI
Future proof your processes and stay on the cutting-edge of technology. Optimize customer experience by deploying smart,
AI-enabled automation services that engage customers,
resolve issues, and improve outcomes.
Proven Conversational AI supercharged by GenAI
Our Composite AI takes the strengths of Generative AI and fuses them with our proprietary technology to produce more powerful, accurate and flexible AI solutions.
