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Automate Conversational Experiences with AI

Our unified AI platform future-proofs your customer support engine and boosts your bottom line. Create human-like connections through digital agent workflows that allow your customers to self-serve at scale while enhancing satisfaction.

AI interactions that will delight your customers

Inbenta’s blended AI provides +99% accuracy in human-like conversational responses.​ Accuracy builds trust with end-users and increase adoption of digital agents as their primary method of service, resulting in more value and impact for your business.

+99%

response accuracy

+90%

self-service rate

1200%

average ROI vs. live agent

CUSTOMER STORIES

A proven track record driving business value through AI

Developed and refined over 15+ years, happy clients have been successfully leveraging our solutions longer than most AI companies have existed.

OPPLUS reduces customer service escalations by 84% with Inbenta

Inbenta substantially improved self-service rates but also customer satisfaction, ultimately resulting in more seamless and cost-effective service.

self-service rate
0 %
reduction in service cost
0 %

GOL Airlines deflect +10M customer queries annually with Inbenta

90% of customers who use our Inbenta-powered services say it’s a very good or excellent service, and we are obviously very happy with that result

online check-ins
0 %
customer satisfaction
+ 0 %

M&T saves $2M
and transforms digital
adoption with Inbenta

Inbenta's Learn platform has become a cornerstone of M&T Bank's strategy to enhance both digital fluency and customer service.

in cost savings
$ 0 M+
support hours deflected
0 K
Neoenergia automates +15M customer queries with AI chatbot

We are really glad to have Inbenta on our side – they understood we wanted to go through a digital transformation but in a human way.

debt collected via chatbot
$ 0 M
successful interactions
+ 0 M
Top-5 European retailer drives +20% of sales with Inbenta Chat

Inbenta allows us to do a complete analysis of users' questions to optimize workflows, anticipate FAQs, and display the most relevant answers based on their browsing behavior.

sales driven by AI
0 %
Inbenta support channels
0

INBENTA PLATFORM

Deliver engaging, omnichannel experiences with one unified platform

Make your customers the focus by leveraging AI across multiple channels like
social media, messaging apps, CRMs and more, with the ability to include videos, voice, live translation, and seamless escalation to a live agent.

THE PRODUCT

Take a quick tour
Discover the power of a platform that gives you the control and flexibility to deliver valuable customer experiences at scale.

USE CASES

Deploy flexible solutions adapted to your needs, ranging from plug-n-play to highly-customized

Increase customer satisfaction

As consumer preferences and buying behaviors rapidly adapt, empower your customers to control their experience by serving
them the answers they need through whatever method they prefer.

  • Chat, voice, video & more
  • 100+ native languages & live translations
  • Accessibility friendly
  • Integrations with your tool stack

Increase employee productivity

Leverage AI-enabled services to automate the resolution of common employee issues, saving time and resources while increasing productivity.
  • HR & onboarding systems
  • IT & Helpdesk support
  • Improve employee satisfaction
  • Reduce complexity in procurement

Capture more revenue

Boost sales and marketing performance by enhancing customer engagement, providing recommendations, and facilitating a better online experience.
  • Reduce waiting times
  • Engage customers fast & with accuracy
  • Providing self-service features
  • Recommend products and services using enhanced logic

Boost your bottom line with AI

Future proof your processes and stay on the cutting-edge of technology. Optimize customer experience by deploying smart,
AI-enabled automation services that engage customers,
resolve issues, and improve outcomes.

The Inbenta Difference

We are pioneers in the AI space, leveraging our experience building and refining our technology to help businesses implement value-driven solutions while maintaining complete governance and control.

Technology

Our proprietary Conversational AI consists of Machine Learning, Natural Language Processing and a native Lexicon to create near-perfect understanding and response accuracy.

Control

Inbenta is a secure and transparent AI solution, giving companies control to audit, analyze and govern the responses shared with end users and monitor their organization’s compliance. ​

Experience

Two-decade track record of building, fine-tuning and implementing LLMs. Enterprises can feel confident in our ability to deliver a world-class experience both for them and their customers. ​

Proven Conversational AI Supercharged by GenAI.

Our Blended AI takes the strengths of Generative AI and fuses them with our proprietary technology to produce more powerful, accurate and flexible AI solutions.

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